3rd Line Systems Engineer with Cloud Technology Experience
Reports To
The Systems Engineer will report to the Operations Manager.
Job Overview
This Systems Engineer role provides technical assistance and solution designs to our customers with a specialisation in Azure. The role requires an in-depth understanding of Azure services and the ability to handle complex technical issues. Success is based on high performance successful customer engagements with regular reviews with the Operation Manager in one-to-one meetings and metrics measured by set goals and project delivery.
Responsibilities and Duties
- Design, implement, and manage Azure-based solutions, ensuring high availability, scalability, and security.
- Monitor and maintain Azure resources, including VMs, storage, networking, and databases.
- Troubleshoot and resolve issues related to Azure services and infrastructure.
- Azure Virtual network and infrastructure creation and management
- Azure Virtual machine configuration and management
- Understand Azure point to site and site to site VPN
- Azure Virtual Desktop configuration and management inclusive of FSlogix and application groups.
- Storage account creation and management
- Azure Files configuration and management inclusive of identity source and RBAC and NTFS permission setup.
- Azure Backup configuration
- Understanding of NSGs
- Logic app and Function app configuration
- Understanding of Azure advisor and the tools available.
- Understanding of Log analytics, health and metric monitoring
- Understanding of Azure Policy
- Manage Active Directory, DNS, DHCP, and other core infrastructure services
- ConnectWise manage usage - Entry, update of customer tickets.
- NinjaOne RMM usage
- ConnectWise ScreenConnect usage
- Operational risk flagging/review with technical operations manager
- Remediation planning for customer issues
- Accurate time management and ticket updates
- Personal drive for continuing improvement
- Customer site visits
- Acquiring supplier quotations
- Assisting customers with incident resolution
- Pre-sales tech support for quotations - sales/pricing queries
- Incident resolution and project implementation
- Escalation point for 1st/2nd line engineers
- Exclaimer administration
- SSL administration
- TOIL submissions for Flex-Fridays in e-days
- Customer interaction, both remotely and onsite.
- On-call support for customers with 24/7 support contracts through the managed rota
- Switch administration
- Access point administration
- Firewall administration
Requirements
Education level
- Business Degree is preferable but not essential
- Minimum of 3 years experience in a similar role within the IT sector
- Excellent communication skills
Personal Characteristics
- Excellent People Skills
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Proactive attitude and willingness to learn and adapt to new technologies
- Experienced, credible, and capable of influencing others
- Honest, reliable, resilient and adaptable with good judgement
- Inspiring communicator, at all levels of the business
- Well-presented and business-like, able to represent the company at external functions
- Committed to delivering quality, customer satisfaction and upholding the values of the company
For more information or to apply for the role, please email your CV and cover letter to our HR department.
