Managed IT support in Edinburgh

Managed IT services is the outsourcing of IT services to a third-party provider, such as IT Hotdesk, who then manages and monitors your IT infrastructure, applications, and end-user systems. The service provider is responsible for maintaining, securing, and optimising the IT systems for your business.

Yes, you can! At IT Hotdesk, we regularly work with IT departments to help support busy periods. We act as part of your team and help with large IT projects that need additional support. We can also act as consultants, providing expertise on more specialist subjects, such as cyber security. Sometimes, we manage specific IT functions while the internal IT team focuses on other areas.

Many factors can influence the service provider that you choose, and it’s important to look at the over all service and experience rather than cost alone. Experienced IT providers may look more expensive, but their knowledge of the systems is often far superior.

Other factors to consider include, security and compliance practices, response times, and reputation.

The pricing structure can vary depending on the service and the client. Often there is a set fee for big projects, but for retained support, customers will pay a flat fee. At IT Hotdesk, we are flexible in our approach and will work with customers to find an IT solution that works for their business.

At IT Hotdesk, we understand that investing in technology can be expensive, especially when starting a new business. But we also know that businesses can improve productivity and reduce costs by implementing a robust IT strategy. So, to help our customers along, we offer finance options for those who need it. If you need financial support, fill out the form below and one of our IT experts will be in touch.

Your IT service provider should work for you. At IT Hotdesk, we will work with our customers to identify the IT support that their business needs. Most commonly, our customers will need the following as part of their IT strategy:

• IT helpdesk support
• Business continuity, data back up and recovery
• Cyber security strategy and implementation
• Help with their communications, including installing Microsoft Office, onboarding staff and helping them understand how systems like Microsoft Teams and Microsoft Azure can help their business
• Outlook and Microsoft 365 general support
• Network and server monitoring
• Software patching and upgrades

Not with IT Hotdesk! We can't talk on behalf of other IT providers, but at IT Hotdesk, we do all the heavy lifting for our clients. Our onboarding process has limited interactions with our customer and their staff. Depending on the customer and their IT infrastructure, we can often complete the work remotely and will have no need to speak to our customer at all.

If, for whatever reason, we’re not able to do that, it only takes a quick phone call with each user to do a little remote session on their machine, and it takes 2 or 3 minutes to get the agent installed.